How can we help?

fisiocrem offers a range of topical pain relief products:

● fisiocrem Solugel: for the relief of muscle pain, aches and soreness.

● fisiocrem Joint Ease: for the relief of joint pain and symptoms of mild arthritis /mild osteoarthritis.

● fisiospray: a spray for the relief of mild nerve pain.

All fisiocrem products contain naturally derived active ingredients. 

Always read the label and follow the directions for use.

All our products are manufactured in Australia. 

Each fisiocrem product contains naturally derived active ingredients that help relieve pain. Apply directly to the affected area. Always read the label and follow the directions for use.

You can apply fisiocrem products as needed throughout the day. Always follow the instructions on the product packaging or consult with a healthcare professional if you have any concerns.

fisiocrem is available at selected pharmacies, supermarkets and health practitioners across Australia, as well as online. Availability varies by product and store, so the easiest way to find a specific product near you is our Stockists page, where you can search by location. You can also buy directly from our online store.

fisiocrem gels are non-greasy and easy to apply, and won't leave residue on your skin or clothing.

Yes, our products are formulated without parabens. We're committed to creating effective pain relief using naturally derived active ingredients.

Yes, and it differs by product:

● fisiocrem Solugel has a light tea tree scent that settles a couple of minutes after
applying.

● fisiocrem Joint Ease has a subtle lemon myrtle scent that settles a couple of minutes after applying.

● fisiospray has a fresh spearmint scent.

Each fisiocrem product contains naturally derived active ingredients:

• fisiocrem Solugel - arnica, calendula, hypericum and tea tree, plus menthol.
• fisiocrem Joint Ease - boswellia, nigella, arnica, calendula, hypericum,  and tea tree, plus menthol.
• fisiospray - eucalyptus, rosemary, spearmint and nettle.

For a full breakdown of each product, visit our ingredients page.

Yes, fisiocrem Solugel has been clinically tested. 

Reference: Ramon et al., Ortho & Rheum Open Access J 2022; 20(1): 556028, a study funded by fisiocrem. You can read the study here. Always read the label and follow the directions for use.

Yes. fisiocrem products are not tested on animals.

fisiocrem Solugel and fisiocrem Joint Ease are suitable for children aged 3 and over. For young children, we recommend a parent or adult applies the product and allows it to absorb fully before the child touches anything, to avoid transfer to the eyes or mouth.

fisiospray is not to be used on children under 5.

Always read the label and follow the directions for use.

All orders placed before 1 pm are processed and shipped the same day. 

Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.

Order before 1pm for same day dispatch.

Once your order ships, you'll receive an email with a tracking link. You can also find tracking in your account under Orders or by talking with our chat bot.

• Standard shipping: $9.95
• Express shipping: $18.95
• Free standard shipping on orders over $49.99

For current delivery times and options, see our Shipping & Delivery page.

If your order hasn't arrived within the expected delivery window, contact us at info@fisiocrem.com.au or 1800 434 746 and we'll help track it down.

We don't currently offer click and collect. Standard shipping is $9.95, express shipping is $18.95, and shipping is free on orders over $49.99. If you're local and need something urgently, contact our team at 1800 434 746 and we'll do our best to help where possible.

If your order hasn’t shipped yet, we may be able to help. Please contact us immediately at info@fisiocrem.com.au or phone 1800 434 746 with your order number, and our team will do their best to assist.

If your order arrives damaged, faulty or not what you ordered, contact us at info@fisiocrem.com.au with your order number and a photo of the issue. We'll sort out a replacement or refund at no cost to you. For full details, see our Returns & Refunds page.

We don't currently offer store credit. If you're eligible for a refund, we'll process it back to your original payment method. For full details, see our Returns & Refunds page.

Orders are usually shipped the same day when placed before 1pm, so if you need to cancel or change an order, contact us as soon as possible at info@fisiocrem.com.au or 1800 434 746 with your order number. We'll help where we can, but once an order has shipped we may not be able to make changes.

Yes. We accept returns on orders purchased through our website within 30 days of purchase. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it, along with a receipt or proof of purchase.

If you bought fisiocrem from a pharmacy, supermarket or other retailer, please follow that retailer's returns policy, as we're only able to process returns for orders placed on our website.

You can view our full returns policy here.

Apply through our wholesale application form. Once your account is approved, you can log in to the practitioner portal to view wholesale pricing and place orders. Prefer to talk to someone? Email info@fisiocrem.com.au or call 1800 434 746 and we'll help get you set up.

You'll need:

• Your name
• Email address
• Phone number
• The clinic or practice you represent
• ABN
• Business address

If we need any more details, our team will contact you after you apply.

Most applications are approved on the same business day. Applications submitted on a weekend or public holiday are reviewed the next business day.

No. The practitioner portal is for health practitioners and clinics only. Pharmacies can order fisiocrem through their usual pharmacy wholesaler: API, Sigma or Symbion. To speak with a representative about ranging fisiocrem in your pharmacy, contact our pharmacy sales partner, Pharmabroker Sales, on 02 8878 9777. Other retailers can contact our team at info@fisiocrem.com.au or 1800 434 746.

No. There's no minimum order and no ongoing commitment. Order what you need, when you need it.

New Zealand practitioners can apply for a trade account on the fisiocrem.co.nz website.