The fisiocrem Movement Co. Creator Terms and Conditions

Last updated: 5 November 2026

1. About the programme

1.1 The fisiocrem Movement Co. (the Programme) is a creator programme run by Pronat Group Australia Pty Ltd, trading as fisiocrem Australia (fisiocrem, we, us). Programme members are known as the Purple Army.

1.2 These terms apply to everyone accepted into the Programme (you). By accepting your offer, you agree to these terms.

1.3 Taking part in the Programme doesn't make you an employee, contractor, agent or partner of fisiocrem. You can't make commitments or statements on our behalf.

1.4 Unless we agree otherwise in a separate written agreement, the Programme is product-for-content: you receive product and the benefits in section 5, not payment.

2. Eligibility

To join and stay in the Programme, you must:

be aged 16 or over
live in Australia
have a public social media profile
not be a registered healthcare practitioner (for example, a physiotherapist, chiropractor, doctor, pharmacist or nurse)
not be in a paid or gifted partnership with a competing topical pain relief brand (see section 8)

There's no minimum follower count. We assess every application individually.

3. Joining the Programme

3.1 You join by accepting our written offer and completing the acceptance form, including agreeing to these terms and to receive Programme emails.

3.2 Your place starts once we confirm your acceptance. We'll then send your welcome email and welcome pack.

3.3 We decide who is accepted into the Programme, and we don't have to give reasons.

3.4 Your individual requirements and benefits are agreed with you by email before you join (your Agreement). Requirements can differ between creators. Where your Agreement and these terms differ on requirements or benefits, your Agreement applies.

4. What you'll do

While you're in the Programme, you agree to:

keep your profile public and active
publish the fisiocrem content set out in your Agreement (for example, a set number of feed posts, stories or reels each month)
follow the content guidelines in section 6, including the mandatory statement on any post that mentions the product
tag fisiocrem in your fisiocrem content on whichever platform you post: Instagram @fisiocremaustralia, TikTok @fisiocremaustralia or Facebook @FisiocremAustralia
report on your agreed requirements when you request a product top-up (section 11)
respond to reasonable requests from us within a reasonable time

5. What you'll receive

Depending on your Agreement, and while you're meeting your requirements, your benefits may include:

a welcome pack of fisiocrem products when you join
product top-ups, requested through the top-up form (section 11)
a personal discount code to share with your community (section 9)
discounted entry and an event singlet for selected events, where fisiocrem has a confirmed sponsorship or partnership with that event
a monthly content brief with ideas and prompts
access to our private creator community group
reshares of selected fisiocrem content on our channels

Benefits may change over time (section 14). Product, singlets and kit are yours to keep and aren't exchangeable for cash.

6. Content guidelines

fisiocrem products are therapeutic goods, so all content about them must follow the Therapeutic Goods Advertising Code. We'll send you a one-page content guide when you join. You agree to follow it and these rules.

You can:

show fisiocrem naturally as part of your training, recovery or daily routine
film unboxing, application and product-in-use content
use the approved product claims in your content guide, word for word
mention ingredients and features as they appear on the product label

You must:

include the statement "Always read the label and follow the directions for use." in any post that mentions the product or what it does

You must not:

describe your own results from using the product, or say how it worked for you (for example, "this fixed my knee" or "I recovered twice as fast")
claim the product cures, treats or prevents any condition, or guarantees results
describe the product as "safe", "miracle", "powerful", "potent", "100% natural" or "all natural"
mention serious conditions such as rheumatoid arthritis, septic arthritis or osteoporosis
say "arthritis" or "osteoarthritis" without the word "mild" in front of it
say the product is "clinically tested" unless we've given you the approved wording and reference
compare fisiocrem with competitor products, or say it's better than them
suggest fisiocrem is endorsed or recommended by health professionals

If you're unsure whether something is OK, send it to us before posting. We may ask you to edit or remove content that doesn't follow these guidelines, and you agree to do so within 48 hours.

7. Content rights

7.1 You own the content you create.

7.2 You grant fisiocrem a non-exclusive, royalty-free, worldwide and perpetual licence to use, reproduce, edit, adapt and share any content you create featuring fisiocrem, on any channel, including our website, social media, email, in-store and paid advertising. This licence continues after you leave the Programme.

7.3 We'll let you know before we use your content in paid advertising.

7.4 You confirm that you have the rights to everything in your content, including music, images and the consent of anyone who appears in it.

8. Exclusivity

While you're in the Programme, you agree not to promote, endorse or enter into a paid or gifted partnership with any other topical pain relief brand, including Voltaren, Deep Heat, PainAway and Tiger Balm. If you're unsure whether a brand is a competitor, check with us first. Partnerships with brands in other categories are fine.

9. Your discount code

9.1 We'll give you a personal discount code to share with your followers. The discount amount is set by us and may change.

9.2 You must not post your code on coupon or deal websites, use it in paid search ads, or bid on fisiocrem brand keywords.

9.3 We may change or deactivate your code at any time, and it will stop working when you leave the Programme.

10. Conduct

You agree to act in a way that doesn't harm fisiocrem's reputation. This includes not posting content that is offensive, discriminatory, misleading or unlawful, and not engaging in fake engagement such as buying followers, likes or comments.

11. Product top-ups

11.1 You can request a product top-up from the options available in the top-up request form, as often as your Agreement allows.

11.2 With each request, you'll report on the requirements in your Agreement, such as links to the posts, stories or other content you've published since your last top-up. Top-ups are sent once you've met your requirements for that period.

11.3 We'll send top-ups to the address you give us. Please keep your details up to date.

12. Taking a break

12.1 Life happens. If you're injured, unwell, pregnant, a new parent or going through another big life change, you can ask us to pause your participation by selecting "Request a pause" on the top-up request form or emailing purplearmy@fisiocrem.com.au. You don't need to share personal details. We may also offer you a pause if we notice things have changed for you.

12.2 While you're paused:
(a) you don't need to meet the requirements in your Agreement
(b) product top-ups are on hold
(c) we won't ask you for fisiocrem content
(d) your discount code and access to the creator community group stay active.

12.3 A pause can last up to 6 months, or up to 12 months for pregnancy and new parents. If you don't give us a return date, we'll check in with you after 6 months. If you need longer, just ask.

12.4 If you're pregnant or breastfeeding, please let us know so we can pause your participation. We don't ask for fisiocrem content or send product during this time.

12.5 When you're ready to return, email us at purplearmy@fisiocrem.com.au and we'll reactivate your participation. If you're due a top-up, we'll send one so you're ready to get back into it, and your usual requirements apply from then on. If you're not due yet, your next top-up follows your normal schedule.

12.6 If we don't hear from you by the end of your pause, we'll check in by email. If we still don't hear back, we may end your participation under section 13, and you're welcome to reapply later.

13. Ending your participation

13.1 You can leave the Programme at any time by emailing us at purplearmy@fisiocrem.com.au.

13.2 We may end your participation at any time, including if you don't meet your requirements, breach these terms, or if we change or close the Programme.

13.3 When your participation ends, your discount code will be deactivated and benefits will stop. You don't need to remove content you've already posted, unless we ask you to. Our licence to use your content (section 7) continues.

14. Changes to these terms

We may update these terms or the Programme benefits from time to time. We'll let you know by email before any significant change takes effect. If you keep taking part after that, you accept the updated terms.

15. Privacy

We collect and use your personal information, including your contact details, address and social media details, to run the Programme, as set out in our Privacy Policy. We'll send you Programme emails as you agreed when joining. You'll only receive fisiocrem marketing emails if you've separately subscribed.

16. General

16.1 Always read the label and follow the directions for use of any fisiocrem product. If you have a medical condition, check with a health professional before use.

16.2 To the extent allowed by law, fisiocrem isn't liable for any loss arising from your participation in the Programme. Nothing in these terms excludes rights you have under the Australian Consumer Law.

16.3 You're responsible for any tax obligations relating to benefits you receive.

16.4 These terms are governed by the laws of Queensland, Australia.

16.5 Questions? Contact us at purplearmy@fisiocrem.com.au.